We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect the personal information of users who visit our website, purchase software products, or use our services.

By accessing or using our website, you agree to the terms and conditions outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website.

1. Information We Collect

We may collect the following types of information when you use our website or services:

1.1 Personal Information
This includes information that can identify you personally, such as:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Account credentials (username, password)

1.2 Technical Information
We may collect certain technical information automatically when you visit our website, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website
  • Pages viewed on our website
  • Date and time of access
  • Location data

1.3 Usage Information
We may collect data about how you interact with our website and services, including:

  • Product purchases and preferences
  • Software downloads and usage patterns
  • Customer support interactions

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

  • Process your software orders and payments
  • Provide software updates and technical support
  • Personalize your user experience
  • Improve our website and services

2.2 Communication

  • Send you order confirmations, shipping notifications, and invoices
  • Respond to your customer service inquiries
  • Send marketing emails (with your consent) about new products, special offers, or updates

2.3 Legal and Security

  • Comply with legal obligations
  • Protect the security and integrity of our website and services
  • Prevent fraud or unauthorized transactions

3. How We Share Your Information

We value your privacy and will never sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers
We may share your information with trusted third-party service providers who help us operate our website and services. These service providers include payment processors, shipping companies, email marketing platforms, and customer support tools. These third parties are only authorized to use your information to perform services on our behalf.

3.2 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner as part of the transaction.

3.3 Legal Compliance
We may disclose your personal information if required to do so by law, regulation, or legal process (such as a subpoena) or if we believe that such action is necessary to comply with legal obligations, protect our rights or the rights of others, or prevent fraud.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience. These technologies help us analyze website traffic, remember your preferences, and personalize your interactions with our site. Cookies are small files stored on your device that allow us to collect non-personally identifiable information.

4.1 Types of Cookies We Use

  • Essential Cookies: These are necessary for the operation of our website and cannot be turned off.
  • Performance Cookies: These help us analyze how visitors use our website and improve its functionality.
  • Functional Cookies: These allow us to remember your preferences (such as language or region) and provide a more personalized experience.
  • Advertising Cookies: These are used to deliver targeted ads based on your browsing behavior.

4.2 Managing Cookies
You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain features on our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure payment processing, and access controls.

However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction
You can request access to the personal information we hold about you and ask for corrections if any of the information is inaccurate or incomplete.

6.2 Data Deletion
You have the right to request the deletion of your personal information, subject to certain legal or contractual obligations we may have.

6.3 Marketing Opt-Out
If you have subscribed to our marketing communications, you can opt-out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6.4 Cookies Management
As mentioned above, you can manage your cookie preferences through your browser settings.

6.5 Withdrawal of Consent
If you have provided consent for us to process your personal information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.

7. International Data Transfers

If you are located outside of Canada, please be aware that your personal information may be transferred to and stored in Canada, where our servers and databases are located. By using our services, you consent to the transfer of your data to Canada, which may have different data protection laws than your country of residence.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

  • Email: mhdd290@artkran.com
  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (excluding holidays)